Shipping policy
Shipping
We no longer charge tax on sales to anywhere but the UK. If you are in an the EU, your local VAT and Duties will be applied on import. You may also receive a handling charge applied by your local carrier. By placing your order you agree with these terms.
Shipping
Deliveries in the UK are shipped by Royal Mail. International deliveries are shipped by courier. You will receive a shipping confirmation from the relevant courier once your order has been processed with your tracking number.
We aim to process and deliver orders placed before 12:00pm (GMT) Monday-Friday on the same day. Orders after 12:00pm (GMT) Monday-Thursday are aimed to be processed and dispatched next day. Orders placed after 12:00pm (GMT) Friday and on Saturday & Sunday will be processed the following Monday.
This may take longer in peak seasons - please allow up to 5 working days for order processing. We are unable to carry out deliveries on British Public Holidays.
We ship to the following countries:
UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Hong Kong, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Norway, Switzerland, Canada, United States, Australia, New Zealand
UK Delivery
Standard Delivery UK and Ireland (2-3 working days): £5.00
Orders over £75 or Discovery Sets: Free
EU Delivery
Standard Delivery: £15 Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Standard Delivery: £20 Switzerland
We are unable to ship orders containing perfume to Spain due to local regulations.
Rest of world
Standard Delivery: £30 Hong Kong, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Norway, Switzerland, Canada, United States, Australia, New Zealand
Delivery Timescales
Please allow up to 5 working days for dispatch. During Black Friday Weekend and the Christmas period, If it has been more than 5 working days since you have received your shipping confirmation, please contact us at admin@olfiction.com. We cannot guarantee delivery dates for non-UK shipments as they are subject to customs clearance in the destination country.
Taxes and Duties
Delivery outside the UK may be subject to customs, legal and regulatory restrictions. To comply with local legislation, the recipient may be required to pay additional taxes, fees, levies or import duty on Olfiction purchases.
The recipient will be responsible for all applicable taxes including import charges for orders to overseas countries. We shall not be liable for such charges. Please contact the relevant customs office to check if these apply.